Hello,
I am using a Mac Book Pro with Mac OS Mojave 10.14.3. with a 'Jabra Evolve Link MS' headset and connecting to a Citrix Virtual host of my company. Everything works fine except the Audio device is not available but I can hear a sound in the headset. I am using Citrix Receiver für HTML5, Version: 2.5.0.707. On the host side I am using Skype for business but an Audio device is not available. On the Mac side the Audio device is available and is working well. Pls. advice what to do here.
Thanks
To access your ProZone from devices not managed by ProCirrus, you will need to download and install the appropriate Citrix Receiver or Workspace for your device.
Windows Computers please Download and install the following:
Citrix for Mac OS 10.13 and Newer macOS 10.13 High Sierra macOS 10.14 Mojave. Start the installation in the Welcome to Citrix Receiver dialog box. Citrix Client Downloads Current tested versions - Windows 10 / Windows 8 / Windows 7 - Citrix Workspace App 1911 - Windows Citrix Installation Instructions PDF - Mac OS 10.13, 10.14 and 10.15 – Citrix Workspace App 1912 - Mac OS X Citrix Client Installation Instructions PDF.
Windows 10 (not upgraded from windows 7 or 8):
https://www.citrix.com/downloads/workspace-app/windows/workspace-app-for-windows-latest.html
Citrix Receiver For Mac 12.3
Machines upgraded from or running Windows 8 and below – Use Citrix Receiver 4.9.9000 LTSR:
https://support.procirrus.com/CitrixReceiver.exe
For MAC Computers please download and install the following:
For MAC Computers with OS versions up to 10.12 (names shown below) navigate to:
Mac OS 10.12 and earlier
Mac OS X Public Beta
Mac OS X 10.0 Cheetah
Mac OS X 10.1 Puma
Mac OS X 10.2 Jaguar
Mac OS X 10.3 Panther
Mac OS X 10.4 Tiger
Mac OS X 10.5 Leopard
Mac OS X 10.6 Snow Leopard
Mac OS X 10.7 Lion
OS X 10.8 Mountain Lion
OS X 10.9 Mavericks
OS X 10.10 Yosemite
OS X 10.11 El Capitan
macOS 10.12 Sierra
For MAC Computers with OS versions 10.13 and newer (names shown below) navigate to:
Citrix for Mac OS 10.13 and Newer
macOS 10.13 High Sierra
macOS 10.14 Mojave
macOS 10.15 Catalina
Once you have installed the Receiver/Workspace application you can access your applications with your normal system credentials by navigating to your normal portal which is either: https://login.procirrus.com OR https://myportal.procirrus.com
Installing on Windows Desktops
When prompted save the 'CitrixReceiver.exe' download.
Find the file from your web download folder and launch it.
Start the installation in the Welcome to Citrix Receiver dialog box.
Citrix Receiver For Mac
Accept the license agreement and click 'Next'.
For security reasons, do not enable single sign-on. Just click 'Install'.
Then click 'Finish'.
Logging in to your Applications
Open your browser and navigate to your normal login site.
- If you use multi-factor (i.e. a text code) navigate to https://myportal.procirrus.com
- If you don’t use multifactor just navigate to https://login.procirrus.com
Then log in with your normal credentials. Depending on the browser and computer the first launch of an application may result in other steps. See common other steps below.
Other Common Steps
1. Sometimes, when you first launch an application it may appear as a download on the bottom of the browser. If you see a download file that ends in .ica. Just click Open
2. Then you may you may get a popup with the first application you launch - Choose the Citrix Launcher and click “Remember my choice…” then OK
3. Lastly, you may get a pop-up from your computer asking to allow it to access your computer. This is normal for Citrix so just click “Permit All Access”